Audience Republic - Scottsdale, AZ
posted 5 months ago
Audience Republic is seeking a Customer Success Manager to join our fast-growing technology startup, which specializes in providing an all-in-one CRM and marketing platform for events and venues. Our clientele includes some of the largest names in the entertainment industry, such as Taylor Swift, Paul McCartney, and Post Malone. As a Customer Success Manager, you will play a pivotal role in ensuring our customers derive maximum value from our platform, which is crucial for our continued growth and success. In this role, you will manage a Book of Business from onboarding through to renewals, engaging with customers at various stages to ensure they are satisfied and achieving their goals. You will be responsible for identifying up-sell and cross-sell opportunities while delivering against set renewal and expansion targets across North America and Europe. Your responsibilities will include conducting regular check-ins, success reviews, and working proactively to identify customers at risk of churn, implementing strategies to retain them. You will also assist customers in launching marketing campaigns, ensuring they adhere to best practices, and help them understand their pain points and key performance indicators (KPIs). This position requires a self-starter who can operate in a high-autonomy environment while being accountable for their results. You will have the opportunity to contribute product ideas and be part of a team that is genuinely passionate about their work and the impact they make.