Customer Success, Midwest (Cleveland or Detroit Based)

About the position

At Goalbook, our mission is to empower teachers to transform instruction so that ALL students can succeed. We partner with 1,000+ school districts in 47 states, working closely with them to support educators with improving instructional practice. This will be a challenging role that requires you to work with district and school leaders across the country to plan effective implementations and transform instructional practice in every classroom. You can navigate complex discussions, build strong relationships, and be organized and detail-oriented. At the same time, you command attention and deliver effective trainings in both online and in-person formats. If you were the most impactful teacher at your school and loved coaching and working with other educators, then this will be a great fit.

Responsibilities

• Perform renewal efforts with our district and school partners across the country.
• Collaborate with district and school leaders to plan effective implementations.
• Deliver online webinar trainings and onsite professional development workshops.
• Analyze usage data and metrics and work with district partners to maximize user engagement.
• 30% travel required, and can be heavier during the summer and fall seasons.

Requirements

• 2+ years instructional leadership or coaching experience
• 5+ years teaching experience
• Excellent interpersonal, organizational, and persuasion skills
• Top-notch organization and attention to detail
• Entrepreneurial spirit

Nice-to-haves

• 2+ years school or district leadership experience
• 2+ years business experience, ideally in sales or customer success

Benefits

• 70-110k compensation range, based on experience and location
• Medical, dental, and vision coverage
• Safe Harbor 401k matching
• Flexible time off policy
• Goalbook Family and Medical Leave
• Goalbook Universal Basic Income
• A truly motivated, passionate, and fun team. We're collectively interested in helping you grow in your career.