Customer Success - Product Manager

$108,375 - $127,500/Yr

Unclassified - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

About the position

At U.S. Bank, we are committed to helping our customers and businesses make better and smarter financial decisions. As a Product Manager, you will play a crucial role in driving product planning, visioning, development, management, and customer experience. Your focus will be on delivering our human plus digital product strategy while staying ahead of evolving economic, technological, and customer needs. You will leverage market and competitive insights, customer needs, and internal business priorities to create a compelling product vision that includes target customer segments, markets, channels, go-to-market approaches, and value propositions. In this role, you will align your strategic vision with cross-functional stakeholders to shape the product roadmap, identify investment areas, and establish success measures. Your ability to communicate effectively and present ideas clearly will be essential as you collaborate with various teams to ensure that our products meet the needs of our customers and drive business success. We are looking for individuals who are customer-obsessed and passionate about creating innovative solutions that enhance the customer experience. You will have the opportunity to explore what motivates and energizes your career goals while partnering with our customers, communities, and each other.

Responsibilities

• Drive product planning and visioning for new and existing products.
• Manage product development and customer experience initiatives.
• Align product strategy with cross-functional stakeholders.
• Create product vision based on market insights and customer needs.
• Shape product roadmap and identify investment areas.
• Establish success measures for product performance.

Requirements

• Bachelor's degree or equivalent work experience.
• Typically three to five years of relevant experience in product management or a similar field.
• Proficient in product management practices and methodologies.
• Effective presentation, verbal, and written communication skills.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law