Customer Success Project Specialist

$112,400 - $208,800/Yr

Thomson Reuters - New York, NY

Full-time - Mid Level

New York, NY

10,001+ employees

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About the position

The Customer Success Project Specialist will support the business transformation of Thomson Reuters customers in the Global Large Law space. This role involves assisting the project manager and subject matter experts in various activities, from planning and analysis to global delivery, ensuring alignment with strategic goals and facilitating smooth project execution.

Responsibilities

• Assist in managing a firm-wide transformation project of a Thomson Reuters customer in the Global Large Law space.
• Help develop and maintain project plans, including timelines, milestones, and resource allocation.
• Support the building and maintenance of relationships with key customer stakeholders.
• Participate in regular status meetings and help prepare progress updates for stakeholders.
• Contribute to the creation of deliverables, including reports, presentations, and documentation.
• Help identify potential risks and issues that may impact project success.
• Support change management initiatives to facilitate smooth adoption of new processes and technologies.
• Work with cross-functional teams to support integrated project execution.
• Assist in monitoring program impact and gathering data for continuous improvement.

Requirements

• Bachelor's Degree required; Master's Degree or equivalent preferred.
• Minimum of 2 years of progressive experience in project management, consulting, or similar fields.
• 4+ years of experience supporting transformation projects in the legal (or similar) industry.
• Good knowledge of project management methodologies.
• Good communication and interpersonal skills to support stakeholder relationships.
• Ability to contribute to the creation of project deliverables.
• Basic analytical and problem-solving skills.
• Familiarity with change management concepts and ability to work in cross-functional teams.

Benefits

• Comprehensive benefit plans including flexible vacation and two company-wide Mental Health Days Off.
• Work from another location for up to 8 weeks in a year, with 4 weeks being out of the country.
• Headspace app subscription for mental wellbeing.
• Retirement savings plan with company match.
• Tuition reimbursement and employee incentive programs.
• Resources for mental, physical, and financial wellbeing.
• LinkedIn Learning access for professional development.
• Internal Talent Marketplace for cross-company project opportunities.
• Two paid volunteer days annually.
• Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Market competitive health, dental, vision, disability, and life insurance programs.
• Flexible Spending and Health Savings Accounts.
• Fitness reimbursement and access to Employee Assistance Program.
• Group Legal Identity Theft Protection benefit.
• Access to 529 Plan and commuter benefits.
• Adoption & Surrogacy Assistance.