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The position involves providing phone support for dealers and internal customers, handling various customer transactions including quote and order processing, inquiry calls, credit requests, freight quotes, and problem identification and resolution. The role requires processing orders and quote requests for parts, stock, and configured products, while developing knowledge to effectively support the entire breadth of the product offering. The representative will attract potential sales by suggesting information about other products and services, clarifying customer issues, and interacting with internal departments to resolve customer issues. Additional responsibilities include processing Return Material Authorizations, assisting in training new Customer Service Representative candidates, and participating in assigned projects.
