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Customer Success Representative (AMERS)
Veeam Software - Alpharetta, GA
posted 2 months ago
About the position
The Customer Success Representative at Veeam is responsible for managing the renewal of customer maintenance contracts within their assigned territory. This role focuses on ensuring customer satisfaction and retention while driving revenue through upselling and cross-selling Veeam products. The representative will work closely with customers and partners to provide quotes, handle inquiries, and negotiate maintenance agreements, all while aiming to achieve sales quotas and enhance the overall customer experience.
Responsibilities
- Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell Veeam products.
- Ensures customer success and goes above and beyond to ensure customer retention and satisfaction.
- Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements.
- Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements.
- Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts.
- Positively interacts and collaborates with customers, Veeam partners, and Veeam associates.
- Identifies and pursues maintenance reinstatement opportunities.
- Assists in negotiation of maintenance agreements.
- Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com).
- Achieves target quota.
- Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our emerging customer base.
Requirements
- Bachelor's Degree required (a combination of education and experience will be considered).
- Previous product or services sales experience in software or related industry is a plus.
- Previous support and/or maintenance renewal sales experience is preferred.
- Superb customer service skills are required.
- Excellent verbal and written communications skills.
- Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas.
- Ability to work in a semi-autonomous and fast-paced environment.
- High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls.
- Experience compiling, querying, analyzing and reporting data.
- Proficiency with SalesForce.com is desirable.
- Basic knowledge of virtualization industry and the ability to relay information to the partner community.
