Customer Success Revenue Operations Analyst

Northspyre - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Publishing Industries

About the position

As a Customer Success Revenue Operations Analyst at Northspyre, you will play a crucial role in shaping and driving the customer success and revenue operations functions. This position is ideal for someone who thrives in a fast-paced startup environment and enjoys building processes from the ground up. You will work cross-functionally with leaders in Customer Success, Sales, and Finance to streamline reporting, forecasting, and operational excellence, significantly impacting how Northspyre scales by designing the infrastructure needed to support its rapidly expanding customer base and revenue functions.

Responsibilities

• Spearhead the development and implementation of innovative revenue operations processes and systems.
• Conduct in-depth analysis of sales and revenue data to uncover trends, identify growth opportunities, and pinpoint areas for improvement.
• Support various departmental reporting initiatives, including regular revenue forecasting, commission reporting, sales analytics, and performance assessments.
• Oversee and optimize our CRM and Customer Success platforms to enhance process automation, ensure accurate reporting, and support scalability.
• Assist in the design and management of sales compensation plans and incentive programs to drive performance and engagement.
• Monitor and report on key performance indicators (KPIs) critical to revenue operations, providing actionable insights to stakeholders.
• Provide support in the development and execution of strategic sales campaigns and customer engagement initiatives.
• Collaborate on cross-functional projects aimed at enhancing the efficiency and effectiveness of revenue operations.

Requirements

• Bachelor's degree in Business, Finance, Economics, or a related field.
• 2-5 years of experience in revenue operations, sales operations, business analytics, or a related field, ideally in a high-growth startup or SaaS environment.
• Advanced skills in Excel and SQL to support detailed analysis and reporting.
• Ability to distill complex data and analysis into clear, actionable insights for leadership and stakeholders.
• Experience with key tools like HubSpot, Planhat, and dashboarding solutions.

Nice-to-haves

• Familiarity with basic scripting languages is preferred though not required.
• Familiarity with Customer Success Platforms (preferably PlanHat).
• Experience at a top consulting firm.
• Experience working with Software Product Analytics platforms (preferably Heap).

Benefits

• Stock options
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid sick time