Customer Success Specialist - Aggregate Spend

Medpro Systems - Mount Arlington, NJ

Full-time - Entry Level

Mount Arlington, NJ

Merchant Wholesalers, Durable Goods

About the position

The Customer Success Specialist - Aggregate Spend at MedPro Systems is responsible for leading new customer implementations and providing ongoing support to ensure customer satisfaction. This role involves analyzing customer data, collaborating with internal teams, and serving as the primary contact for customer accounts. The position requires a strong customer service mentality and the ability to manage multiple tasks efficiently while maintaining expertise in compliance requirements and software applications related to Aggregate Spend.

Responsibilities

• Analyze customer data, offer suggestions, and assist with correction and configuration changes as needed
• Assist customers through annual reporting seasons for successful completion
• Assist with new version software application testing and implementation
• Collaborate with other Specialists to develop tools and strategies for success
• Collaborate with other MedPro functions on system enhancements and bug fixes
• Configure customer environments to align with individual business needs
• Coordinate support coverage for technical, regulatory, and data management needs
• Create and maintain detailed account information in a centralized location for team reference
• Generate and analyze reports for proactive customer support efforts
• Guide customers through annual reporting seasons for successful completion
• Lead support meetings in-person and virtually
• Lead system training for customers, teammates, and other MedPro resources
• Learn and maintain expertise in the business and compliance requirements of Aggregate Spend
• Learn and maintain expertise in the MedPro Compliance Reporting ID application
• Learn and utilize the SQL language to access the Aggregate Spend databases
• Own the communication and relationship with specific customer accounts throughout all contract stages
• Participate in proactive and ad hoc support meetings for customers
• Perform vendor training on data capture and file format requirements
• Serve as the primary support contact for customer accounts
• Work with customer data files, application screens, and system reports

Requirements

• Bachelor's degree required in any discipline; preferably in business, technology, and/or compliance coursework
• 2+ years of post-collegiate job experience; Account Management experience preferred
• Strong customer service mentality and proven ability to perform in a customer-facing role
• Effective oral and written communication skills
• Excellent prioritization and time management skills - efficiently organize multiple task responsibilities to meet deadlines
• Strong analytical and decision-making skills
• Desire to solve problems and innovate
• Ability to work in a highly interactive environment with a diverse team of colleagues
• High computer literacy and ability to learn new skills, techniques, software, and processes
• Ability to maintain professionalism and confidentiality regarding sensitive customer, prospect, or vendor information
• Knowledgeable with SQL and relational database concepts
• Proficiency with Microsoft Office suite, particularly manipulating data using Excel

Nice-to-haves

• JIRA/Confluence preferred
• Monday preferred
• Pharmaceutical or Medical Device industry experience preferred

Benefits

• Full Group Medical, Dental and Vision Insurance
• Accident and Critical Illness Insurance
• Short Term Disability
• Life and Long-term Disability Insurance
• Employee Assistance Program and Health Advisory Service
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) and 401(k) Roth
• Profit Sharing
• Generous PTO
• 11 Paid Holidays
• Opportunity for Professional Development & Growth
• Exceptional Company Sponsored Events