Customer Success Specialist - AWS End User Computing

About the position

AWS is seeking a Customer Solutions Manager (CSM) to help grow customer adoption of our End User Computing (EUC) on AWS services and solutions. The CSM role owns our customers’ journey throughout the adoption cycle and move into a scaled production environment, and ensures we are continuing to provide value as we increase retention and help the customer’s adoption of End User Computing services across personas and use cases. A primary focus for a CSM is serving as the cloud change agent for our customers, guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey, bringing structure, programmatic discipline and thought leadership to drive forward migration velocity and digital transformation/ modernization. As an AWS CSM you will serve as the customer’s cloud journey coach and voice of customer within AWS, evangelizing customer needs to AWS leadership, account teams, service and engineering teams. You leverage your communication, program management, technical, operations, and transformation acumen to understand and work backward from your customer's strategic goals, translating them into an executable plan, and delivering successful customer outcomes on AWS.

Responsibilities

• CSMs are measured on customer’s success of cloud adoption including EUC workloads migrated to AWS, new EUC customer solutions built on AWS, and helping the customer achieve deployment milestones.
• Customer engagement effectiveness, including writing effective briefing documents and establishing key relationships with stakeholders to drive migrations at scale.
• Establishing and managing an outcome-driven adoption plan to realize customer’s account vision and strategy while reporting on customer maturity and adoption progress.
• Interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major EUC workload migrations.
• Translate strategic initiatives in the account plan into executable actions to achieve our customers’ key milestones.
• Manage cadence by leading the reporting and tracking functions along the way.

Requirements

• Strong communication skills to effectively engage with customers and internal teams.
• Experience in program management and technical operations.
• Ability to understand and translate customer strategic goals into actionable plans.
• Proven track record of driving customer success and adoption of cloud services.

Nice-to-haves

• Experience with End User Computing solutions on AWS.
• Familiarity with cloud migration strategies and best practices.
• Background in customer advocacy and relationship management.

Benefits

• Flexible working culture to support work-life harmony.
• Opportunities for mentorship and career growth.
• Inclusive team culture with employee-led affinity groups.