About the position
AWS is seeking a Customer Solutions Manager (CSM) to help grow customer adoption of our End User Computing (EUC) on AWS services and solutions. The CSM role owns our customers’ journey throughout the adoption cycle and move into a scaled production environment, and ensures we are continuing to provide value as we increase retention and help the customer’s adoption of End User Computing services across personas and use cases. A primary focus for a CSM is serving as the cloud change agent for our customers, guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey, bringing structure, programmatic discipline and thought leadership to drive forward migration velocity and digital transformation/ modernization. As an AWS CSM you will serve as the customer’s cloud journey coach and voice of customer within AWS, evangelizing customer needs to AWS leadership, account teams, service and engineering teams. You leverage your communication, program management, technical, operations, and transformation acumen to understand and work backward from your customer's strategic goals, translating them into an executable plan, and delivering successful customer outcomes on AWS.
Responsibilities
- Measure customer’s success of cloud adoption including EUC workloads migrated to AWS.
- Build new EUC customer solutions on AWS.
- Help the customer achieve deployment milestones.
- Establish and manage an outcome-driven adoption plan to realize customer’s account vision and strategy.
- Report on customer maturity and adoption progress.
- Drive collaboration between core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams.
- Translate strategic initiatives in the account plan into executable actions.
Requirements
- Motivated by the customer's long-term success.
- Mix of technical and business expertise.
- Data and detail driven.
- Experience delivering large-scale programs.
- Proven leader with the ability to gain stakeholder buy-in.
- Ability to communicate confidently at both the executive and team levels.
- Natural problem solver who steers ambiguity and leads autonomously.
- Fluent in End User Computing including desktop virtualization, application lifecycle, EUC security principles, authentication and cloud technologies.
Benefits
- Work-life harmony with flexibility in working culture.
- Diverse experiences valued and encouraged.
- Inclusive team culture with employee-led affinity groups.
- Ongoing events and learning experiences for personal growth.
- Mentorship and career growth opportunities.
