Customer Success Specialist - Beef

Zoetis - Kalamazoo, MI

Full-time

Kalamazoo, MI

Chemical Manufacturing

About the position

The Precision Animal Health (PAH) Customer Success Specialist (CSS) role at Zoetis is focused on enhancing customer satisfaction and building strong relationships with clients. The CSS is responsible for ensuring a positive customer experience through effective communication, quick follow-ups, and personalized service. This position requires the ability to manage multiple tasks in a fast-paced environment while maintaining high attention to detail and a solution-driven approach.

Responsibilities

• Promote an Excellent Customer Experience by establishing a relationship built on trust with aligned accounts through reliable, credible and quick follow up
• Delight the Customer in all interactions by providing a personalized customer experience through easy, efficient and enthusiastic interactions
• Process customer orders and requests with accuracy and efficiency
• Document customer interactions according to standard procedures
• Actively listen to customers' concerns, identify tasks at hand, and take appropriate action to achieve a positive outcome
• Proactively monitor the status of aligned customers and communicate effectively to set reasonable expectations
• Manage multiple tasks simultaneously in a fast paced, high volume environment, with minimal supervision and high attention to detail
• Provide superior customer service and remain solution-driven with all customers (internal & external)
• Educate and train new field team members aligned with the supported region on PAH offerings and processes
• Consistently achieve departmental performance requirements
• Share, collaborate and act as a team player

Requirements

• Undergraduate degree (BS/BA) preferred
• Knowledge of beef and or dairy operations is preferred
• 2 years previous customer experience
• Excellent written and oral communication skills
• Proficiency in PowerPoint, Excel, and Word applications
• Experience using a CRM and phone system (TouchPoint and Five9 preferred)