Customer Success Specialist (Bike Expert), Los Angeles

$40,000 - $50,000/Yr

Upway - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Real Estate

About the position

The Customer Success Specialist (Bike Expert) at Upway is responsible for ensuring customer satisfaction and success in the use of electric bikes. This role focuses on providing expert knowledge about e-bikes, assisting customers with inquiries, and enhancing their overall experience with the product and the company. The position is crucial in supporting Upway's mission to make electric mobility accessible and sustainable.

Responsibilities

• Provide expert knowledge and support to customers regarding e-bikes.
• Assist customers with inquiries and resolve issues to ensure satisfaction.
• Enhance the customer experience by offering tailored solutions and recommendations.
• Collaborate with the operations team to improve service delivery and customer feedback processes.

Requirements

• Mid-level experience in customer service or a related field.
• Strong knowledge of electric bikes and their features.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

Nice-to-haves

• Experience in the e-bike or electric mobility industry.
• Familiarity with customer relationship management (CRM) software.

Benefits

• Competitive salary between $40,000 - $50,000 per year.
• Opportunities for professional development and growth within the company.