Metroplus Health Plan - New York, NY
posted 2 months ago
The Customer Success Specialist (Bilingual Russian) at MetroPlusHealth plays a crucial role in supporting members throughout their healthcare journey. This position is designed for individuals who are passionate about providing exceptional customer service and are committed to enhancing the member experience. The Specialist will serve as a key liaison between members and the organization, ensuring that all processes are effectively implemented to improve member retention and satisfaction. In this role, the Specialist will be responsible for overseeing the recertification and renewal of memberships across various lines of business, including Medicaid, Medicare, and Child Health Plus. They will assist members in completing recertification applications and work diligently to make the process as seamless as possible. The Specialist will also engage in proactive outreach to members, optimizing communication strategies to meet recertification targets and enhance overall member retention. Additionally, the Specialist will provide enrollment and retention support, helping members navigate their options, select primary care providers, and resolve any administrative issues that may arise. They will interface with both internal and external stakeholders to ensure that all member inquiries are addressed promptly and effectively. The role also involves identifying trends in member feedback and collaborating on process improvements to enhance the overall member experience. The ideal candidate will possess strong organizational skills, emotional intelligence, and a customer-focused mindset. They will be expected to communicate effectively, both verbally and in writing, and demonstrate problem-solving abilities to address member concerns. This position is hybrid, allowing for a combination of in-office and remote work, and requires a commitment to obtaining the Certified Application Counselor (CAC) certification within the first month of employment.