Customer Success Specialist (BOISE, ID)

$36,899 - $36,899/Yr

Express Employment Professionals - Boise, ID

Full-time - Entry Level

Boise, ID

Administrative and Support Services

About the position

The Customer Success Specialist role at Express Employment Professionals involves providing exceptional front-line customer service for a local state agency. The position focuses on assisting customers through various communication channels and performing administrative support tasks to ensure efficient operations.

Responsibilities

• Provide front-line customer service including greeting visitors and callers and answering questions
• Assist customers via in-person, phone, email, and mail
• Perform a variety of admin support tasks, such as generating labels, forms, and routine letters
• Verify completeness of applications and forms, and maintain record systems
• Process permits, licenses and registrations for customers
• Process mail and distribute packages
• Upload documents into database

Requirements

• Experience monitoring a records system to identify and correct errors
• Ability to research a variety of sources to resolve problems
• Skill in interpreting, explaining & applying regulations, laws, policies
• Familiarity with computer programs, including Word and Excel

Nice-to-haves

• Fluency in speaking Spanish

Benefits

• Medical, Vision, and Dental Insurance
• Life Insurance
• 401(k)
• Referral bonuses
• WEEKLY direct deposit