Customer Success Specialist - Customer Service Rep

$37,440 - $41,600/Yr

Max International Health - Huntsville, AL

Full-time - Entry Level

Huntsville, AL

Real Estate

About the position

The Customer Success Specialist - Customer Service Rep at Max Health, LLC is a full-time role that combines exceptional customer service with creative tasks. This position is designed to enhance healthcare experiences for patients while providing a supportive and rewarding work environment. The specialist will be responsible for greeting patients, managing appointments, and handling inquiries, all while contributing to multimedia efforts through photography and videography.

Responsibilities

• Warmly greet patients and manage appointment schedules.
• Efficiently handle patient inquiries and provide assistance.
• Capture engaging photos and videos for multimedia efforts.
• Foster a welcoming environment for patients during their visits.
• Support the overall well-being of patients from check-in to check-out.

Requirements

• 1+ years of customer service experience.
• 1+ years of sales experience.
• 1+ years of marketing experience.
• Strong phone skills and phone etiquette.
• Organized multitasker with computer proficiency.
• Customer service and sales-oriented mindset.
• Good social media and graphic design skills.

Nice-to-haves

• Experience in healthcare customer service.
• Familiarity with chiropractic care and practices.

Benefits

• Discounted health insurance with a stipend
• 6 paid holidays
• Monthly performance bonuses
• Simple IRA with 3% company match
• Paid continuing education
• In-office wellness bucks
• Paid vacation after 1 year