Customer Success Specialist (Education)

$60,008 - $65,000/Yr

Tgr Solutions - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

About the position

The Customer Success Specialist at UBTECH Education is responsible for ensuring customer satisfaction and success with the company's education and enterprise product offerings. This role involves onboarding new customers, providing ongoing support, conducting product demonstrations, and fostering strong relationships to drive product adoption and retention.

Responsibilities

• Serve as the primary point of contact for new customers during the onboarding process, ensuring a smooth transition from sales to product adoption.
• Conduct training and onboarding sessions (one-on-one or group sessions), guiding customers through initial product setup, user portal, and usage.
• Develop and maintain strong relationships with customers to ensure they are getting value from the product and are satisfied with their experience.
• Monitor customer health, engagement, and usage metrics to identify potential issues or opportunities for expansion.
• Deliver ongoing product demonstrations and training sessions (virtual or in-person) to educate customers on our product services.
• Collaborate with Technical Support to resolve any issues customers encounter after onboarding.
• Support sales and marketing teams in product demonstrations, presentations, and tradeshows as needed.
• Collaborate with the Education and Tech Operations Team on product testing, creating guidelines, manuals, and other relevant documents.
• Lead internal training efforts to keep employees updated and well-versed in our products.

Requirements

• Bachelor's degree in business, communication, or a related field or equivalent work experience.
• 2 years of experience in technical support, customer service, or a related field.
• Strong communication skills, both verbal and written, with the ability to convey technical information clearly and effectively.
• Strong problem-solving and critical thinking skills to identify and address customer needs.
• Adaptability and a proactive approach to managing customer success.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite, Zendesk, CRM tools, or other relevant software applications.
• Willingness to travel frequently (up to 30%) for trade shows, customer visits, and training.