Customer Success Specialist - Enterprise Networking

Outshift by Cisco Systems, Inc - Woodbridge Township, NJ

Full-time - Mid Level

Woodbridge Township, NJ

About the position

The Customer Success Specialist (CSS) role is a strategic advisor and technical expert within the Cisco Customer Experience (CX) organization. This position focuses on engaging with customers to enhance their adoption of Cisco products and solutions, ultimately driving business outcomes. CSSs leverage their deep technical knowledge and business acumen to provide consultative solutions, ensuring successful customer engagements and accelerating value realization.

Responsibilities

• Conduct targeted consultative sessions and interactive technical presentations to increase product awareness, share best practices, and drive software adoption and business value.
• Utilize deep technical knowledge, business acumen, and automation skills to provide consultative solutions and ensure successful customer engagements.
• Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations.
• Work closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth.
• Provide feedback to Engineering and Product Management Teams for product improvements, promote the CX offer strategy, and highlight feature opportunities.
• Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges.

Requirements

• 7-10 years of technical experience with expert-level knowledge of Cisco's Catalyst Center, Campus Network (Enterprise Wired/Wireless/SD-Access/ISE), Routing & Switching, and SDWAN products.
• 2+ years of experience with public cloud providers such as AWS, Azure, and GCP, as well as knowledge of virtualization technologies.
• 2+ years of experience in automation (Python, Ansible, Terraform) including leveraging APIs and programmability to orchestrate workflows and integrate with existing ecosystems (e.g., ITSM, Open Source).
• Certifications: CCNP or CCDP, and DevNet Associate are required.
• BS or higher in Engineering is required.
• Experience in delivering consultative sessions, and interactive technical presentations, and experience in collaborating/delivering quarterly business reviews (QBRs).

Nice-to-haves

• Preferred knowledge in Cisco Spaces, ThousandEyes, Cloud Security, Meraki or Splunk.
• Conducted product and solution demos to drive product adoption with a strong understanding of software licensing models and running competitive SWOT analysis.
• Certifications: CCIE, CCDE, TOGAF, AWS Solution Architect, Azure Solution Architect Expert, Google Professional Cloud Architect or equivalent strongly preferred.

Benefits

• Competitive salary range of $178,600 - $230,700
• Opportunities for professional development and certifications
• Inclusive company culture that values diversity and teamwork
• Flexible work environment with options for remote work
• Access to cutting-edge technology and resources