Customer Success Specialist - Enterprise Networking

Cisco - Woodbridge Township, NJ

Full-time - Mid Level

Woodbridge Township, NJ

Computer and Electronic Product Manufacturing

About the position

The Customer Success Specialist (CSS) role at Cisco is a strategic advisor and technical expert focused on enhancing customer adoption of Cisco products and solutions. This position is integral to the Cisco Customer Experience (CX) organization, where the CSS engages with customers to drive business outcomes through effective product utilization and consultative solutions. The role requires a blend of technical expertise, relationship management, and business acumen to ensure customers realize value from their investments in Cisco technologies.

Responsibilities

• Conduct targeted consultative sessions and interactive technical presentations to increase product awareness and drive software adoption.
• Utilize deep technical knowledge and business acumen to provide consultative solutions and ensure successful customer engagements.
• Identify and mitigate renewal risks associated with low technical adoption to ensure successful product integration.
• Collaborate with Account teams, Customer Success, and Partners to enhance customer adoption and address product concerns.
• Provide feedback to Engineering and Product Management Teams for product improvements and promote the CX offer strategy.
• Guide customers on deployment decisions and long-term business outcomes, developing onboarding and adoption journeys.

Requirements

• 7-10 years of technical experience with expert-level knowledge of Cisco's Catalyst Center, Campus Network, Routing & Switching, and SDWAN products.
• 2+ years of experience with public cloud providers such as AWS, Azure, and GCP, along with knowledge of virtualization technologies.
• 2+ years of experience in automation (Python, Ansible, Terraform) including leveraging APIs and programmability.
• Certifications: CCNP or CCDP, and DevNet Associate are required.
• BS or higher in Engineering is required.
• Experience in delivering consultative sessions and interactive technical presentations.

Nice-to-haves

• Preferred knowledge in Cisco Spaces, ThousandEyes, Cloud Security, Meraki or Splunk.
• Experience conducting product and solution demos to drive product adoption.
• Certifications: CCIE, CCDE, TOGAF, AWS Solution Architect, Azure Solution Architect Expert, Google Professional Cloud Architect or equivalent strongly preferred.

Benefits

• Inclusive work culture that embraces diversity and equality.
• Opportunities for innovation and creativity in a collaborative environment.