Incentfit - Philadelphia, PA
posted 4 months ago
IncentFit is seeking a Customer Success Specialist to join our dynamic team in Philadelphia, PA. This hybrid position is designed for individuals who are passionate about helping others and are eager to contribute to a company that values employee health and wellness. At IncentFit, we believe that a company's employees are its greatest asset, and we strive to motivate and reward them to lead healthier lives. As a Customer Success Specialist, you will play a crucial role in ensuring our clients and their employees have a positive experience with our services. In your daily responsibilities, you will utilize our internal software to process a high volume of documents efficiently and accurately. You will assist customers in understanding their plan coverage and basic system features, responding to their follow-up questions via phone or email. Your empathetic listening skills will be essential as you address customer issues and escalate them as necessary. Additionally, you will provide technical support and troubleshooting guidance for our software, logging any issues in our ticket tracking system. Collaboration is key, and you will work with team members across various departments to meet company objectives through creative and operational projects. We are looking for someone who is not only a great communicator but also comfortable with technology and eager to learn. You should have a knack for organization and enjoy completing tasks efficiently. While prior experience in an administrative or customer service role is preferred, we value enthusiasm and a willingness to contribute to a fast-paced environment. If you are seeking a tech-oriented role where you can apply your critical thinking and communication skills, this opportunity is for you.