Customer Success Specialist I

Camp Agency - Memphis, TN

Full-time - Entry Level

Memphis, TN

1,001-5,000 employees

Warehousing and Storage

About the position

The Customer Success Specialist I at CAMP Systems will play a crucial role in enhancing customer satisfaction and engagement by educating clients on the ILS offerings. This position involves direct interaction with customers to ensure they derive maximum value from the services provided, including personalized training and support. The specialist will collaborate with the Sales and Marketing Team to improve the overall customer experience and maintain strong professional relationships with key global customers.

Responsibilities

• Maintains a detailed knowledge of our products and the impact they can have on our customers and understand the competitive market as it relates to our business
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
• Receive escalation calls from customers and work to save the customer
• Define business outcomes and build a customer success plan which includes key objectives, milestones, stakeholders, and the measurement of success
• Maintain a revenue base by managing account retention and renewal
• Coordinate the on-boarding process for new customers
• Works cross-functionally within the organization
• Identify common customer challenges and actively suggest solutions based on our product/service offerings

Requirements

• Bachelor's degree in related discipline. May consider combination of equivalent experience and education in lieu of degree
• 2+ years of experience in customer success or account management. SaaS experience a benefit
• Strong cross-functional partnership experience
• Passion for helping customers and colleagues
• Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources
• Exceptional attention to detail and ability to solve complex, interdependent problems required to ensure accuracy and effective execution of all projects and tasks undertaken
• Highly organized with ability to effectively prioritize and multi-task
• Proficiency with MS Office
• High energy and positive ‘can do' attitude