Customer Success Specialist | I

Jamf Software - Minneapolis, MN

Full-time - Entry Level

Remote - Minneapolis, MN

1,001-5,000 employees

Publishing Industries

About the position

The Customer Success Specialist I (CSS I) at Jamf is responsible for training customers on the implementation and adoption of Jamf products and related technologies. This role focuses on helping customers derive value from their purchased products, ensuring customer retention through effective onboarding and support. The CSS I will work closely with customers to understand their goals and challenges, create tailored plans for success, and facilitate opportunities for customer growth and engagement with Jamf.

Responsibilities

• Assists customers in the adoption of Jamf's Products
• Works with customers via phone and email to understand critical goals, challenges, and key outcomes for the Jamf Portfolio in their organization
• Creates a plan with customers to achieve their end goals ensuring success with Apple and Jamf
• Ensures customers find value quickly with the Jamf products they have purchased by providing thorough service and training
• Onboards customers by providing training to ensure implementation and adoption of Jamf Products is successful
• Identifies and facilitates opportunities for customer growth and engagement with Jamf
• Works cross departmentally providing customer feedback to other departments to improve the whole product experience
• Understands and promotes the value of Jamf products and services to customers
• Other duties and special projects as assigned

Requirements

• Minimum of 1 year proven ability to communicate technical topics to both technical and non-technical audiences (Required)
• Minimum of 1 year of experience with customer interaction in an online or email setting (Preferred)
• Minimum of 1 year experience in a Customer Service role (Preferred)
• Minimum of 1 year experience using SalesForce.com (or alternative CRM platform) (Preferred)
• General Experience with macOS, iOS, and tvOS (Preferred)
• Ability to communicate complex technical terms in an easy to understand, non-technical manner
• Ability to interact effectively with co-workers in a result driven culture
• Self-starter, energetic multi-tasker, highly motivated and a team player
• Ability to engage with and establish trust and rapport with customers and employees
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize duties
• Strong attention to detail

Nice-to-haves

• Experience in a Customer Service role
• Experience using SalesForce.com or alternative CRM platform
• General experience with macOS, iOS, and tvOS

Benefits

• Remote, in-office, and hybrid roles
• Work-life balance
• Volunteer time off
• Employee retention rate of 90%
• Named a Best Workplace in Technology, 2022
• Named a Fortune 100 Best Companies to Work For