Customer Success Specialist I

About the position

At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States. Medallion Bank is a small company with a big impact. We recognize our employees as our greatest asset and have a culture to prove it!

Responsibilities

• Responsible for maintaining productive, volume-producing relationships with our client relationships, primarily by telephone and email.
• Shared responsibility for training new and existing client relationships in all aspects of the application and funding process.
• Develop and increase existing client relationships and customer satisfaction to increase loan volume.
• Will interact with other bank employees to resolve client relationship issues.
• Participate in successful hand-offs of new and re-engaged relationships from the Sales teams.
• Focusing on establishing appropriate expectations and identifying opportunities to train our client relationships on lending guidelines and processes.
• Build relationships and ensure customer satisfaction, taking the lead in helping client relationships achieve full integration and implementation of our financing program into the organization's operating procedures.
• Provide a superior level of customer service to both internal and external contacts, maintaining relationships for long-term effectiveness, not short-term outcomes.
• Document accurate client information in Salesforce and other systems gathered through frequent contact and interaction.
• Ensuring our client relationships have up to date recreation program materials.
• Provide feedback to the manager relating to market findings as needed.
• Execute board checks for the previous day's funding's.

Requirements

• Strong written and verbal communication and interpersonal skills.
• Ability to communicate using great customer service to client personnel and all Bank employees; ability to work successfully in a team environment.
• Basic computer skills in Excel, Word and Salesforce.
• Self-motivated and hard working. Must be able to handle multiple functions simultaneously and function in a high-pressure environment.
• Willingness to learn credit guidelines, lending operations, and funding procedures.
• Organized with a logical (repeatable) approach to work and top-notch customer service skills.

Nice-to-haves

• Knowledge of the applicable industries and customer service.

Benefits

• Comprehensive benefits including medical, dental, vision, disability, and life insurance
• 401K with a company match
• PTO including 11 federal paid holidays off, vacation time and sick time
• Financial Wellness Program
• Volunteer Opportunities
• Awesome company culture and co-workers who love to work here - 30% of our employees have worked at Medallion Bank for 10 years.
• Work Life Balance - We don't use that term lightly!
• Company Wide Open Door Policy
• Hybrid Work Schedule for positions that qualify