Customer Success Specialist - Onboarding

$40,000 - $45,000/Yr

Mystudio - Fairfax, VA

Full-time - Entry Level

Fairfax, VA

About the position

The Customer Success Specialist - Onboarding is responsible for ensuring a smooth and efficient onboarding process for new clients at MyStudio. This role involves welcoming new customers, gathering necessary information, setting up accounts, coordinating product implementations, and providing guidance and training to help customers effectively use the company's products and services. The specialist will collaborate with various internal teams to enhance customer satisfaction and drive user adoption.

Responsibilities

• Gather all necessary customer information and requirements for onboarding process
• Partner with clients to understand their business objectives and challenges
• Set up new customer accounts and ensure all relevant data is accurately entered into the system
• Coordinate and manage product implementations, working closely with customers and internal teams
• Provide guidance and training to customers on how to effectively use our products and services
• Develop and present strategic recommendations to improve business performance
• Troubleshoot and resolve any issues or challenges that arise during the onboarding process
• Collaborate with sales, support, and operations teams to implement solutions and ensure a high level of customer satisfaction
• Conduct regular follow-ups with customers to ensure they are successfully onboarded and address any questions or concerns they may have

Requirements

• Proven experience working in customer service or a similar role
• Ability to easily build rapport and establish strong relationships with customers from the first interaction
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Technically savvy and ability to learn quickly
• Ability to multitask and prioritize workload effectively
• Familiarity with customer service principles and practices
• Experience with troubleshooting and problem-solving
• Ability to work independently and as part of a team
• Dedication to provide exceptional customer service and exceed customer expectations
• Loves creating/improving systems, organizing, and data
• A positive demeanor
• Comfort with change in a rapidly scaling company
• Strong problem-solving skills and ability to work across teams
• Bachelor's or Associate's degree in Business Administration, Information Systems, Computer Science or related field, or directly related work experience

Benefits

• Health insurance
• Paid time off
• Sick leave