Customer Success Specialist (Remote)

$55,000 - $100,000/Yr

DaVita - Denver, CO

Full-time - Entry Level

Remote - Denver, CO

Ambulatory Health Care Services

About the position

The Customer Success Specialist at MedSleuth, a subsidiary of DaVita, is responsible for engaging with new and existing clients to enhance customer satisfaction and success. This role involves collaborating with cross-functional teams to build strong partnerships and deliver scalable clinical SaaS services, while focusing on high-value projects and customer feedback analysis.

Responsibilities

• Work with team in support of building and maintaining relationships with our customers
• Find areas of opportunity by conducting data analysis and mapping customer feedback to results
• Create and potentially present presentations for customers
• Perform ad hoc analysis to support business needs
• Identify new opportunities to improve customer experience through growth of existing services or new services or new customers

Requirements

• Bachelor's Degree required
• 2-4 years' experience assisting and providing actionable insights to customers
• General understanding of IT systems
• Public speaking comfort and experience
• Presentation creation experience
• Working knowledge of Salesforce

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace, backup child and elder care, maternity/paternity leave
• Professional development programs: Various programs to help strong performers grow within their career and on-demand virtual leadership and development courses through DaVita's online training platform StarLearning