Customer Success Specialist - Vigilanz

$51,100 - $51,100/Yr

Inovalon Holdings - Bowie, MD

Full-time - Entry Level

Hybrid - Bowie, MD

About the position

The Customer Success Specialist at Inovalon plays a crucial role in supporting the Customer Success team by providing administrative assistance to enhance customer experiences with healthcare solutions. This position focuses on coordinating various customer engagement activities, including Business Reviews, trade shows, and training webinars, while ensuring compliance with company policies and maintaining organized records of customer interactions.

Responsibilities

• Coordinate and organize Business Reviews for key customers, ensuring all necessary materials and follow-up actions are completed in a timely manner.
• Support trade show activities by arranging customer dinners, user groups, and other customer engagement events.
• Plan, schedule, and manage customer-facing training webinars, ensuring smooth execution and communication.
• Collaborate with the marketing team to create and distribute customer newsletters, providing updates, product information, and engagement opportunities.
• Maintain organized records of customer engagement activities, ensuring accurate tracking and reporting using CRM tools such as Salesforce.
• Assist in the preparation of presentations, reports, and materials for customer meetings and Business Reviews.
• Act as a liaison between internal teams and customers, ensuring requests and inquiries are directed to the appropriate resources.
• Monitor and document customer interactions to support the ongoing development of best practices and improvements in customer success processes.
• Help identify opportunities for improving customer experience and operational efficiency.
• Ensure compliance with the company's policies and procedures, including adherence to confidentiality and HIPAA requirements.

Requirements

• 1-2 years of experience in a customer support, marketing, or administrative role, ideally within the healthcare industry.
• Strong organizational skills with attention to detail and ability to manage multiple projects simultaneously.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and experience with CRM tools like Salesforce.
• Excellent written and verbal communication skills, with a focus on customer service.
• A proactive, self-starter attitude with the ability to work collaboratively in a team environment.
• Experience in healthcare or a related field is a plus, especially in customer engagement or marketing.

Nice-to-haves

• Experience in healthcare or a related field is a plus, especially in customer engagement or marketing.

Benefits

• Competitive salary and performance-based incentives.
• Wide range of benefits to meet associate needs, including health and financial support.