Customer Success Specialist

$45,760 - $49,920/Yr

Dollardays - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Merchant Wholesalers, Durable Goods

About the position

The Customer Success Specialist at DollarDays is responsible for fostering strong relationships with customers to enhance satisfaction and loyalty. This role involves proactive customer engagement, addressing concerns, and collaborating with internal teams to ensure an exceptional customer experience. The specialist will also collect feedback, resolve escalations, and identify upsell opportunities, all while working in an office environment from Monday to Friday.

Responsibilities

• Build and maintain strong, long-lasting relationships with customers by addressing questions and concerns.
• Act as the voice of the customer within the company, providing feedback to the sales, services, and product teams to drive continuous improvement.
• Address customer complaints as they emerge, providing advanced support to ensure prompt resolutions and uphold high levels of customer satisfaction.
• Monitor and document customer interactions, address them proactively, and report internally on customer risks and opportunities.
• Collaborate with sales, purchasing, marketing, and support teams to ensure a cohesive and exceptional customer experience.
• Engage with customers through calls, emails, or chat to check on their satisfaction, answer questions, and offer solutions before issues arise.
• Identify opportunities to suggest additional services or products that could enhance the customer's experience.

Requirements

• Excellent communication (written and spoken) and interpersonal skills.
• Strong problem-solving skills and the ability to think critically.
• Strong work ethic and ability to work efficiently in autonomy and handle multiple tasks simultaneously.
• Knowledge of best practices in Customer Success.
• Strong attention to detail and organizational skills.
• Proficiency in using Microsoft Suite, and CRM or similar software.
• Prior experience in customer service, customer success or account management is preferred.

Nice-to-haves

• Bilingual is a plus but not required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Profit sharing