Customer Success Specialist

Leviton Manufacturing Company Incorporated - Northbrook, IL

Full-time - Entry Level

Northbrook, IL

Merchant Wholesalers, Durable Goods

About the position

The Inside Sales Customer Support role at Leviton focuses on leveraging data to assist in the sales process for assigned distributors, aiming to drive revenue growth. This position involves interacting with existing customers primarily through phone and email, collaborating with the Electrical Distribution salesforce, and supporting various sales activities.

Responsibilities

• Assist with pricing and rebate agreements with RSDs, ED REPs, and CARs.
• Generate project-based price quotations (RFPs) within Oracle based on alignment with field rep and history of past quotes.
• Support ED salesforce with communications activities for all distributors in sales territory.
• Provide support with Competitor Cross Referencing and Product Descriptions.
• Assist with providing submittal packages, product information, and O&M Materials.
• Develop knowledge of Leviton's Product Lines and their applications in various markets.
• Assist in Customer updates on RMAs, Order Entry Errors, Order Status, and Production lead times.
• Support ED Salesforce by logging salesforce activities and CRM updates.
• Gain an understanding of the Electrical Distribution industry and their purchasing processes.
• Assistance with Sample Order Requests, Marketing Materials, and delivery status.
• Provide support for Customer Claims including deductions, pricing discrepancies, and return orders.

Requirements

• Demonstrated success in prior sales support roles.
• Excellent communication skills, both verbally and in written form, and strong ability to build relationships.
• Demonstrated ability to maintain and convey basic knowledge across a wide range of technical products.
• Ability to perform multiple tasks simultaneously.
• Ability to work in a team environment.
• Attention to detail.
• Proficient in MS Office, Word, Excel, PowerPoint and PowerBI reporting.
• Experience using Salesforce.com and other CRM.

Nice-to-haves

• Bachelor's Degree, technical degree preferred.
• 1-3 years of comparable sales experience inside and/or outside of Leviton with similar products/customers.
• Preference given to candidates with prior experience in electrical distribution or manufacturing.
• Possess customer service, relationship-building, and relationship management skills.

Benefits

• Medical, dental, and vision insurance programs
• 401K plans with employer-matching contributions
• Tuition reimbursement
• PTO
• Paid holidays
• Volunteer time off