Customer Success Specialist

Rush Enterprises - New Braunfels, TX

Full-time - Mid Level

New Braunfels, TX

Rental and Leasing Services

About the position

The RushCare Customer Success Specialist plays a crucial role in managing and expediting repairs and maintenance for vehicles subscribed to RushCare. This position focuses on building strong, long-term relationships with customers, ensuring their satisfaction and success with the company's products and services. The specialist acts as an advocate for the managed fleet, driving sales growth through proactive customer engagement and tailored solutions, while serving as a liaison between customers and the dealership.

Responsibilities

• Receive notification from customers regarding repairs needed for a vehicle.
• Provide direction for recommended repairs to the managed fleet and the repair facility.
• Communicate with vendors and source parts when repair facilities are not able to locate parts.
• Review, approve, and negotiate repair estimates including invoices for vehicles with repair status.
• Develop and maintain strong relationships with all customers to enhance satisfaction and loyalty.
• Invoice sublet repairs and fees associated with the managed fleets.
• Inform customers of upcoming maintenance and classification opportunities with a strategy to ensure the fleet remains functional.
• Maintain document of repairs and classification regarding servicing the fleet.
• Track preventive maintenance needs and arrange necessary maintenance to maintain peak efficiency of the fleet.

Requirements

• Bachelor's degree in business, sales, marketing, or related field preferred.
• Minimum of 5 years of experience in sales, customer success, or account management, preferably in the automotive or industrial equipment industry.
• Team leadership experience preferred.
• Experience with Class 4 to Class 8 trucks is highly desirable.
• Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier.

Nice-to-haves

• Consideration given to relevant experience and related certification.

Benefits

• Exceptional compensation and benefits
• 401K and stock purchase
• Incentives for performance
• Training and opportunity for advancement
• Culture that appreciates and rewards excellence, a positive attitude and integrity