Customer Success Specialist

$55,000 - $65,000/Yr

Rush Enterprises - New Braunfels, TX

Full-time - Mid Level

New Braunfels, TX

Rental and Leasing Services

About the position

The RushCare Customer Success Specialist plays a crucial role in managing fleet repairs and maintenance for vehicles subscribed to RushCare. This position focuses on building strong, long-term relationships with customers, ensuring their satisfaction with products and services, and driving sales growth through proactive engagement and tailored solutions. The specialist acts as a liaison between customers and dealerships, advocating for the managed fleet throughout the repair process.

Responsibilities

• Receive notification from customers regarding repairs needed for a vehicle.
• Provide direction for recommended repairs to the managed fleet and the repair facility.
• Communicate with vendors and source parts when repair facilities are not able to locate parts.
• Review, approve, and negotiate repair estimates including invoices for vehicles with repair status.
• Develop and maintain strong relationships with all customers to enhance satisfaction and loyalty.
• Invoice sublet repairs and fees associated with the managed fleets.
• Inform customers of upcoming maintenance and classification opportunities with a strategy to ensure the fleet remains functional.
• Maintain document of repairs and classification regarding servicing the fleet.
• Track preventive maintenance needs and arrange necessary maintenance to maintain peak efficiency of the fleet.

Requirements

• Bachelor's degree in business, sales, marketing, or related field preferred.
• Minimum of 5 years of experience in sales, customer success, or account management, preferably in the automotive or industrial equipment industry.
• Team leadership experience preferred.
• Experience with Class 4 to Class 8 trucks is highly desirable.
• Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier.

Nice-to-haves

• Consideration given to relevant experience and related certification.

Benefits

• Exceptional compensation and benefits
• 401K and stock purchase
• Incentives for performance
• Training and opportunity for advancement
• Culture that appreciates and rewards excellence, a positive attitude and integrity