Customer Success Specialist

Levitate - Raleigh, NC

Full-time

Raleigh, NC

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Customer Success Specialist at Levitate plays a crucial role in managing the full customer journey, from onboarding to renewal. This position focuses on building and maintaining strong relationships with customers, ensuring their needs are met efficiently, and helping them achieve their goals with the company's products and services. The ideal candidate will thrive in a fast-paced environment and possess strong communication and time management skills.

Responsibilities

• Serve as the main point of contact to develop and maintain relationships with customers
• Provide onboarding and training to new customers to assist them in reaching their goals
• Maintain a customer book of business where you're responsible for customer health and renewals
• Ensure customers get fast time-to-value and are engaged with the product
• Collaborate with cross-functional teams to resolve customer issues
• Maintain up-to-date knowledge about company products and services

Requirements

• Organizational and process skills are essential
• Excellent communication and interpersonal skills
• Experience in a customer-facing role is preferred
• Be a problem solver and advocate for clients
• Ability to work independently and as part of a team

Benefits

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health savings account
• Paid parental leave
• Paid time off
• Parental leave