Customer Success Specialist

Vaisala - Boston, MA

Full-time - Mid Level

Boston, MA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Customer Success Specialist at Vaisala plays a critical role in ensuring customer satisfaction and driving growth by building long-term relationships with clients across various high-tech industries. This position involves collaborating with sales and service teams to provide solutions that meet customer needs, manage service renewals, and identify upselling opportunities. The role requires a strong focus on customer outcomes and effective communication to enhance the customer experience.

Responsibilities

• Ensure customers achieve desired outcomes while using Vaisala products and services.
• Build long-term relationships with customers to ensure satisfaction and drive growth.
• Identify opportunities for upselling and cross-selling.
• Onboard selected Vaisala customers and schedule frequent meetings to ensure satisfaction.
• Master the process and sale of agreement renewals.
• Maintain calibration plans for customers and ensure accuracy of customer data.
• Gather and share customer feedback with stakeholders within the organization.
• Input customer data and daily activity utilizing CRM tools.

Requirements

• Proficiency in CRM software (Salesforce, SAP, SAC preferred).
• Excellent verbal and written communication skills.
• Strong negotiation, interpersonal, analytical, and problem-solving skills.
• Effective time management and organizational skills.
• Customer focus with the ability to communicate service features and benefits.
• Ability to learn market, product, and application knowledge.
• Ability to interpret technical documentation.
• Collaborative mindset with the ability to work effectively across different teams and departments.
• Fluency in English; additional language skills are a plus.

Nice-to-haves

• Previous experience in similar roles is preferred, but not mandatory.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• 401(k) matching
• Gym membership