Customer Success Specialist

$49,046 - $73,570/Yr

Land O'Lakes - Arden Hills, MN

Full-time - Mid Level

Remote - Arden Hills, MN

101-250 employees

Food Manufacturing

About the position

The Customer Success Specialist at Truterra plays a vital role in supporting the Customer Experience team by managing and expanding relationships with agriculture retailers. This full-time position focuses on promoting data management services, educating retailers on sustainable agricultural practices, and driving sales to financially reward farmers for implementing these practices. The role involves account management, project oversight, and providing training to retailers, all while working remotely from anywhere in the US.

Responsibilities

• Build and maintain strong, long-term relationships with Truterra-aligned ag retailers to ensure satisfaction and loyalty
• Proactively reach out to agriculture retailers to introduce our data services, understand their needs, and offer tailored solutions
• Assist in executing programs and Truterra strategy to promote our data services and opportunities in the ag sustainability space
• Track and analyze ag retailer's progress and trends to provide insights and recommendations for optimizing our services
• Lead Truterra program launches within assigned territory and be the conduit between supporting teams and assigned ag retailers
• Conduct presentations and demonstrations to educate ag retailers about our sustainability programs and their benefits
• Support management of Truterra program timeline and milestones
• Provide frequent data management timeline updates to the Customer Success Manager for overall program tracking
• Build data management strategy within ag retailer settings and provide oversight to implementation and tracking
• Communicate directly with retailers and/or growers to collect field management data and maintain communications throughout the process
• Report any retailer and/or grower concerns or questions to the team and relay answers back to the retailer or grower
• Actively participate in regular virtual team meetings to provide progress updates
• Be the voice of the customer and work closely with the Customer Experience team to relay ag retailer and grower feedback to contribute to program enhancements
• Maintain accurate records of activities and customer interactions in our CRM system, providing regular updates to management

Requirements

• Bachelor's degree or higher required, or equivalent work experience
• 1 or more years of sales/customer-facing experience required
• Ag background required; strong understanding of agricultural practices, ag sustainability issues, and data analytics
• Understanding of agricultural retail/co-op/dealer industry
• Proficient using Microsoft Excel
• Preferred experience in CRM software and data analysis tools
• Excellent communication and presentation skills, with the ability to convey complex information clearly
• Self-motivated with a results-driven attitude and strong organizational skills
• Ability to train others and provide feedback
• Ability to project manage
• Proven ability to solve problems
• Desire to learn
• Detail and process orientation
• Ability to operate in situations with high ambiguity
• Ability to comfortably communicate and build relationships with retailers and growers
• Ability to work with Truterra team in a virtual format
• Demonstrated ability to work independently with minimal supervision

Nice-to-haves

• Bachelor's degree or higher in agriculture, business, or communications preferred
• Preferred experience in CRM software and data analysis tools

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Vision insurance