Customer Success Specialist

Avant Assessment - Eugene, OR

Full-time - Entry Level

Remote - Eugene, OR

Educational Services

About the position

The Customer Success Specialist at Avant Assessment is responsible for collaborating with Account Managers to support sales initiatives and ensure high levels of client satisfaction. This role involves managing customer communications, processing orders, and assisting with the onboarding of new clients, all while delivering an exceptional customer experience.

Responsibilities

• Work collaboratively within a cross-functional team and communicate effectively with internal and external partners
• Communicate with customers via phone and email
• Input relevant sales, order processing, and other data into the CRM database (Salesforce)
• Assist in maintaining Salesforce Data Hygiene
• Assist Account Managers with processing sales and order logistics
• Process orders related to individual test takers
• Develop a detailed understanding of Avant's language assessment and training products
• Assist in ensuring successful onboarding of new clients and successful test implementations of new and existing clients
• Seamlessly integrate clients with optional Single Sign On Tools
• Manage the Avant Online Store
• Write and edit internal documents as needed
• Assist Global Seal of Biliteracy Team with the test setup for Individual Test Takers

Requirements

• Excellent organizational and time management skills
• Customer service skills
• Quick learner
• Problem Solver/Self Sufficient
• Excellent oral and written communication skills
• Strong attention to detail
• Collaborative team-oriented approach
• Google Suite & MS Office proficiency
• Familiarity with remote work tools such as Zoom, Slack, etc.
• CRM Knowledge (Salesforce, etc.), a plus
• Interest in Language learning, a plus
• A 4-year college degree is preferred but not required