Customer Success Specialist

Nielseniq - Boston, MA

Full-time - Entry Level

Boston, MA

Professional, Scientific, and Technical Services

About the position

The Customer Success Specialist serves as the primary point of contact for end users subscribed to NielsenIQ's Financial Services Research. This role focuses on providing clients with support, facilitating connections between clients and relevant research conclusions, and building strong client relationships. The position requires excellent communication skills, a curious mindset, and a passion for client engagement.

Responsibilities

• Ensure clients receive support in leveraging the NielsenIQ data and research to find actionable insights
• Build strong relationships with clients to ensure satisfaction and adequate services as part of their subscription
• Work with Sales Representatives to understand short- and long-term goals for individual accounts and support the team in achieving those goals
• Track individual client touch points and interactions to ensure proper coverage
• Work with Sales Specialists to determine which accounts are at risk based on engagement trends and determine a course of action
• Regularly connect with members of the Research team to gather key research topics and pass them along to interested clients

Requirements

• Relevant postgraduate qualification ideal, but at least a BABS from a top-tier university
• Strong communication skills
• Ability to build meaningful client relationships
• Able to work effectively both in a team environment and as an individual contributor
• Strong organization and problem-solving skills
• Ability to multitask and handle multiple complex client interactions
• 1-5 years of relevant experience

Benefits

• Comprehensive healthcare plan (medical, Rx, dental and vision)
• Flexible spending accounts and Health Savings Account (including company contributions)
• Life and AD&D insurance
• 401(k) retirement plan including company matching contributions
• Disability insurance
• Tuition Reimbursement
• Discretionary paid time off program and 11 paid holidays
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)