Customer Success Specialist

Latch - Saint Louis, MO

Full-time - Mid Level

Saint Louis, MO

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Customer Success Specialist at Latch/DOOR is an external-facing role focused on providing personalized support to the Honest Day's Workers, enhancing their experience with the platform. This position serves as a trusted point of contact, fostering engagement and ensuring effective communication between the workers and the company.

Responsibilities

• Act as the primary point of contact for non-support requests.
• Direct inquiries and escalations to the appropriate teams.
• Acknowledge and collect feedback to share internally.
• Coordinate and advocate internally on disputes.
• Create a monthly newsletter with helpful and informative content.
• Respond to online forums and reviews about the company.
• Conduct calls and surveys to gather feedback and insights.
• Welcome each Honest Day's Worker personally to the platform.
• Manage swag distribution and inquiries.

Requirements

• Engaging personality with patience and a positive attitude.
• Excellent organizational skills and understanding of internal team responsibilities.
• Strong time management abilities.
• Exceptional communication skills, both written and verbal.
• Experience in community management, customer service, or a similar role is preferred.
• Ability to multitask and handle multiple inquiries simultaneously.

Benefits

• Collaborating in a fast-paced environment with global teammates.
• Opportunities for career growth and development.
• Encouragement to invent and innovate within the role.