Customer Success Specialist

$50,000 - $55,000/Yr

UniUni Logistics - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

About the position

The Customer Success Specialist at UniUni Logistics is responsible for understanding customer needs and ensuring their satisfaction through effective communication and problem-solving. This role involves building long-term relationships with customers, managing inquiries, and utilizing data analysis to improve service delivery and operational efficiency.

Responsibilities

• Understand customers' business needs and execute according to defined procedures and metrics.
• Build and nurture long-term relationships with customers and internal teams.
• Proactively identify and solve program exceptions.
• Respond to tickets promptly initiated by sellers and buyers.
• Accurately diagnose issues and provide appropriate solutions.
• Ensure all tickets are processed and resolved within the specified timeframe.
• Keep detailed records and track the status of parcels to ensure issues are resolved completely.
• Provide regular reports to improve workflow and increase efficiency.
• Utilize Excel for data analysis and reporting as required.
• Demonstrate strong data analysis capability to interpret and act upon parcel event data.

Requirements

• Graduate degree from a university or business school.
• Knowledge in Supply Chain Management or E-commerce Logistics is an added advantage.
• 1-2 years of relevant experience preferred; recent graduates are also welcome to apply.
• Strong customer service orientation.
• Excellent organizational and time management skills.
• Strong logical thinking ability; willingness to take the initiative to learn new knowledge and engage in data analytics work.
• Excellent command of spoken and written English.
• Good communication and interpersonal skills, with the ability to build strong working relationships.
• Ability to adapt to a fast-paced work environment.
• Drive for results; demonstrates urgency in achieving goals and persists despite obstacles.
• Good team player, maintaining a 'we first' mindset instead of 'I first.'
• Strong ability to adapt to changing business requirements.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance