Customer Success Specialist

$45,760 - $45,760/Yr

Uplift Desk - Austin, TX

Full-time - Entry Level

Austin, TX

11-50 employees

About the position

As a Customer Success Specialist at UPLIFT Desk, you will serve as the primary point of contact for customers, ensuring they receive exceptional service and support. Your role will involve resolving customer issues, providing product information, and maintaining a high level of customer satisfaction through various communication channels including phone, chat, and email. You will be expected to manage a significant volume of customer interactions while demonstrating empathy and professionalism.

Responsibilities

• Answer high quantities of phones, chats, cases, and emails.
• Become an UPLIFT product expert across an ever-growing suite of products.
• Follow troubleshooting steps with customers and fill out warranty cases.
• Assist customers with damaged or missing items.
• Review orders, answer questions, and make changes based on customer needs.
• Understand return, warranty, and shipping policies to assist customers efficiently.
• Identify, document, and escalate potential customer complaints per standard operating procedures.
• Work to achieve the Customer Service Team's quality and productivity goals.
• Work in a team-centered environment focused on continuous learning and experimentation.

Requirements

• 2+ years of relevant Customer Service experience.
• Ability to learn quickly and exhibit tech savviness.
• Strong work ethic with a high level of empathy, energy, and enthusiasm.
• Excellent verbal and written communication skills in a friendly and professional manner.
• Ability to work well under pressure, multi-task, and prioritize responsibilities.
• Effective self-motivation and time management skills.

Nice-to-haves

• Strong organizational skills and attention to detail.
• Proficient with Google Suite.
• Adaptable to change and actively seek feedback.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• 401(k) with 4% match
• On-the-job training
• Life insurance