Customer Success Specialist

$74,550 - $103,200/Yr

Aloft Hotel/Pyramid Hotel Group LLC. - Clayton, MO

Full-time - Mid Level

Clayton, MO

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Customer Success Specialist - Project Manager is responsible for managing client license portfolios and ensuring the successful implementation of CT Corporation's Business License Services. This role serves as the main point of contact for customers and internal partners, coordinating the onboarding process, managing risks, and ensuring project objectives are met while balancing time, budget, and quality.

Responsibilities

• Collaborate with business partners and colleagues to assist in project planning and successful onboarding of customers.
• Understand customer needs to ensure satisfaction while meeting business goals.
• Develop and implement a detailed project plan to monitor progress, managing changes in project scope, schedule, and cost.
• Develop project objectives and scopes, involving all relevant stakeholders.
• Interpret and handle system builds of client license portfolios.
• Compile licensing data into internal and client-facing communications.
• Work with service team members to fulfill license research and filing orders.
• Pivot when necessary to drive and accommodate varied projects.
• Create and maintain project documentation.
• Gather or create resources/materials specific to projects to ensure successful onboarding of customers.
• Participate in organizational activities to meet or exceed company objectives by identifying and reporting opportunities to increase efficiency.
• Represent Wolters Kluwer within the industry by maintaining knowledge of products, trends, and business acumen.

Requirements

• Bachelor's Degree in Liberal Arts, Business, Management, or related discipline; OR 5 years of consultative customer service or project management experience if no degree.
• Minimum 3 years of consultative customer service, licensing field, or project management experience.
• Experience in delegating responsibilities to team members and providing high-level customer support.
• Ability to build strong relationships with customers and team members.
• Experience in generating revenue through cross-selling or up-selling.
• Ability to meet deadlines for multiple concurrent projects.
• Experience in identifying and implementing process improvements.
• Strong analytical and problem-solving skills.
• Strong organizational, time-management, and multitasking skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite and Salesforce.

Benefits

• Competitive salary range of $74,550-$103,200 based on location and experience.
• Opportunities for professional development and networking.
• Inclusive company culture that values diversity and well-being.