Customer Success Specialist

$41,600 - $52,000/Yr

TEKsystems - Plain City, OH

Full-time - Entry Level

Plain City, OH

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Customer Success Specialist at TEKsystems is responsible for ensuring effective communication with customers and managing order entries for a prominent chemical/scientific research and development company. This role emphasizes customer service, attention to detail, and the ability to navigate various systems to provide accurate information and support to clients.

Responsibilities

• Responsible for customer communication via phone and email (15 calls per day)
• Record and input orders that come via phone and email into Salesforce
• Navigate available resources to answer customer questions around product, shipping, and order information
• Analyze shipping details for accuracy

Requirements

• 3+ years customer service experience (can be retail, phone based, etc)
• Order entry experience is preferred
• Ability to use resources and navigate multiple systems
• Strong written and verbal communication skills
• Excellent attention to detail
• Reliable - able to work in-office every day

Benefits

• Competitive pay
• Opportunity to work with a well-known company
• Full-time hours with a consistent schedule