Customer Success Specialist

$45,760 - $69,992/Yr

Vector Laboratories - Plain City, OH

Full-time - Entry Level

Plain City, OH

Chemical Manufacturing

About the position

The Customer Success Specialist at Vector Laboratories is a customer-centric role focused on delivering exceptional service and support to clients. This position is responsible for global order entry, invoicing, and enhancing customer relationship management through collaboration with various internal teams. The role emphasizes building strong customer relationships and ensuring customer satisfaction through effective communication and problem resolution.

Responsibilities

• Build and maintain customer relationships by establishing a strong relationship with key customers to ensure customer satisfaction.
• Use a sales order entry system, website, and knowledge-based resources to provide accurate and timely assistance with order placements and status inquiries.
• Provide responsive and professional communication service to both internal and external customers.
• Achieve operational goals such as timely response to requests, accurate instructions, professional support, and customer satisfaction metrics.
• Assist in resolving issues relating to inventory, discrepancies, shipping, and invoicing.
• Manage assigned accounts, serving as the primary point of contact and ensuring the customer needs are met.
• Collaborate with internal team members in Arizona, California, and Ohio as well as cross-functional team members on projects to standardize business processes across all Vector sites.

Requirements

• Associate degree with 2+ years' experience or bachelor's degree with 1 year experience in a customer-facing, customer service role in a call center environment, or 3+ years' experience in a customer-facing, customer service role in a call center environment in the Life Science industry in lieu of a college degree.
• Detail-oriented with a focus on delivering a white glove customer experience.
• Excellent computer skills, both PC and mainframe (Microsoft Office - Excel and Word, NetSuite, SalesForce.com, or equivalent experience).
• Excellent listening, oral, and written communication skills.
• Excellent attention to detail.
• Strong interpersonal skills and the ability to multitask are needed.
• Professional and courteous attitude; ability to deal constructively with different personalities.
• Exercise good judgment and be able to make decisions with prescribed guidelines.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance