Customer Success Specialist

Eon Applications - McKinney, TX

Full-time - Mid Level

McKinney, TX

Professional, Scientific, and Technical Services

About the position

The Customer Success Specialist at EON Applications, Inc. is responsible for ensuring clients derive maximum value from the AcquireTM Applicant Tracking Software (ATS). This role involves onboarding new clients, providing training, and offering ongoing support to enhance customer satisfaction and retention. The specialist will act as a liaison between clients and the software development team, advocating for customer needs and identifying opportunities for upselling additional features.

Responsibilities

• Guide new clients through the onboarding process for the ATS.
• Collaborate with clients to tailor the onboarding experience to their specific needs.
• Set up and configure accounts based on client requirements.
• Conduct one-on-one and group training sessions on the AcquireTM software.
• Create and maintain training materials, including user guides and video tutorials.
• Provide exceptional customer support by addressing client inquiries and resolving issues promptly.
• Monitor client usage and proactively reach out to offer assistance and recommendations.
• Build strong relationships with clients to ensure their long-term success.
• Act as a voice of the customer within the company, providing feedback to the product development team.
• Identify opportunities for upselling and cross-selling additional features or services to existing clients.
• Track and report on key performance indicators related to customer success.

Requirements

• Proven experience in a customer success, account management, or similar role, preferably within a SaaS environment.
• Understanding of applicant tracking systems and the recruitment process is preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple clients and projects simultaneously.
• Proficiency in using CRM software and other customer success tools.
• Problem-solving mindset with a proactive approach to customer service.
• Ability to lead training with confidence.
• Experience providing customer support for software applications is preferred.

Benefits

• Competitive salary and benefits package.
• Professional growth and development opportunities.
• A collaborative and supportive work environment.