Customer Success Specialist

Appvault - Atlanta, GA

Full-time - Entry Level

Hybrid - Atlanta, GA

Publishing Industries

About the position

The Customer Success Specialist will work closely with the Customer Success Manager to ensure all client deliverables are met and client satisfaction is sound across all accounts. To execute this, the CSS will become familiar with our technology and various tasks such as ad management, media implementation, product upsells, data presentation, customer communication, and issue resolution, to name a few. Support CSM in day-to-day client communication via email and phone calls. Manage execution of client deliverables ranging from Creative to Media to Strategy by partnering with the applicable internal and external teams. Present and implement monthly client media plans and product upsells. Present performance data bi-monthly to clients. Media implementation throughout the month as client needs arise. Become comfortable leading client conference calls and client-facing meetings. Support CSM in QBR or year-end meeting preparation. Become comfortable participating with new business pitches. Occasional travel involved. Assistance with new client onboarding. Endless opportunities - we are growing, join us!

Responsibilities

• Support CSM in day-to-day client communication via email and phone calls
• Manage execution of client deliverables ranging from Creative to Media to Strategy by partnering with the applicable internal and external teams
• Present and implement monthly client media plans and product upsells
• Present performance data bi-monthly to clients
• Media implementation throughout the month as client needs arise
• Become comfortable leading client conference calls and client-facing meetings
• Support CSM in QBR or year-end meeting preparation
• Become comfortable participating with new business pitches
• Assistance with new client onboarding

Requirements

• Minimum of 1-2 years of client-facing experience preferred
• BA/BS Bachelor's degree
• Diligent prioritization skills, strong multi-tasker & ability to adapt to constantly changing and unexpected deadlines
• Highly organized, strong prioritization skills, and detail-oriented
• Ability to learn new platforms and processes quickly
• Obtain a solid understanding of our product offerings and how they benefit our clients' recruitment strategies
• Proficiency with Microsoft Office

Benefits

• Health insurance
• 401K
• Unlimited paid time off
• Hybrid work schedule
• Employee discounts
• Professional support