Customer Success Specialist

$45,760 - $69,992/Yr

Vector Laboratories - Plain City, OH

Full-time - Entry Level

Plain City, OH

Chemical Manufacturing

About the position

The Customer Success Specialist at Vector Laboratories is a full-time role focused on delivering exceptional customer experiences through effective order management and support. This position is integral to enhancing customer relationships by ensuring accurate order entry, invoicing, and timely communication. The specialist will collaborate with various teams to meet customer needs and contribute to the overall success of the organization.

Responsibilities

• Build and maintain customer relationships by establishing a strong relationship with key customers to ensure customer satisfaction.
• Use a sales order entry system, website, and knowledge-based resources to provide accurate and timely assistance with order placements and status inquiries.
• Provide responsive and professional communication service to both internal and external customers.
• Achieve operational goals such as timely response to requests, accurate instructions, professional support, and customer satisfaction metrics.
• Assist in resolving issues relating to inventory, discrepancies, shipping, and invoicing.
• Manage assigned accounts, serving as the primary point of contact and ensuring the customer needs are met.
• Collaborate with internal team members in Arizona, California, and Ohio as well as cross-functional team members on projects to standardize business processes across all Vector sites.

Requirements

• Associate degree with 2+ years' experience or bachelor's degree with 1 year experience in a customer-facing, customer service role in a call center environment or 3+ years' experience in a customer-facing, customer service role in a call center environment in Life Science industry in lieu of a college degree.
• Detail-oriented with a focus on delivering a white glove customer experience.
• Excellent computer skills, both PC and mainframe (Microsoft Office - Excel and Word, NetSuite, SalesForce.com, or equivalent experience).
• Excellent listening, oral, and written communication skills.
• Excellent attention to detail.
• Strong interpersonal skills and the ability to multitask are needed.
• Professional and courteous attitude; ability to deal constructively with different personalities.
• Exercise good judgment and be able to make decisions with prescribed guidelines.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance