The Customer Success Specialist will play a crucial role in ensuring the operational success of GlobalTranz's customer accounts. This position is designed for individuals who are customer-focused, detail-oriented, and possess strong collaborative skills. The specialist will support the Customer Success Manager and Enterprise Account Directors in executing daily account operations, aligning with the overall strategy and customer expectations. The role requires a proactive approach to managing customer relationships and addressing their needs effectively. In this position, the Customer Success Specialist will utilize GlobalTranz's resources to maintain and enhance key customer relationships. This includes recommending new solutions and services based on an evaluation of changing market conditions and customer needs. The specialist will manage the load board for all assigned shipments, ensuring that GlobalTranz's turnaround standards and customer expectations are consistently met. A high level of urgency is required in executing customer accounts within the company's standard operating procedures (SOPs). The specialist will also be responsible for routing dedicated freight within the Customer Success team, ensuring that the appropriate carriers are assigned to the correct loads. Collaboration with team members is essential to ensure that all scheduling is adequately covered on a daily, weekly, and monthly basis. The role involves proactive communication and management of time-sensitive requests and issues, such as expedites, re-routes, diversions, and late drivers. Additionally, the specialist will analyze customer orders and equipment availability to identify synergies that maximize value for both GlobalTranz and its business partners. Finalizing load information and assisting the Customer Success team with email responses are also key responsibilities.