Wilson Language Training - Santa Fe, NM
posted 2 months ago
The Customer Success Specialist (CSS) at Wilson Language Training plays a crucial role in ensuring that customers have a positive experience with the company's services. This entry-level position is designed for individuals who are passionate about customer service and are eager to contribute to the mission of achieving literacy for all. The CSS will serve as the primary point of contact for customers, focusing on post-sales support and maintaining strong customer relationships. The role requires a proactive approach to customer engagement, with the goal of retaining existing business and supporting expansion within the account portfolio. In this position, the CSS will engage with customers to resolve requests and complaints, ensuring that their needs are met with a customer-centric attitude. The specialist will work closely with various internal teams, including the Onboarding Team, Sales Team, and Professional Services Team, to facilitate seamless transitions throughout the customer journey. By minimizing churn and optimizing user adoption, the CSS will drive renewals and identify expansion opportunities. Collecting customer feedback and communicating it to internal stakeholders is also a key responsibility, as it contributes to the ongoing improvement cycle of the company's services. The ideal candidate for this role will possess a positive attitude, strong communication skills, and a passion for service. They will be expected to demonstrate Wilson Language Training's values and contribute to a culture that prioritizes customer satisfaction. This position offers an opportunity for professional development and growth within a company that values its employees and their contributions to the mission of literacy for all.