Customer Success Specialist

Twitter - New York City, NY

Full-time - Mid Level

New York City, NY

Professional, Scientific, and Technical Services

About the position

Are you prepared to join the X team and help build the ultimate real-time information-sharing app, revolutionizing how people connect? At X, we're on a mission to become the trusted global digital public square, committed to protecting freedom of speech and building the future unlimited interactivity. Our goal is to empower every user to freely create and share ideas, fostering open public discourse without barriers. Join us in shaping this thrilling journey where your contribution will be invaluable to our success!

Responsibilities

• Drive revenue for X by developing trusted relationships and partnerships with your customers
• Partner closely with new and existing customers to use X to solve their marketing and advertising challenges
• Deliver compelling sales pitches to show how X's advertising products can be used to connect with their customers and grow their business
• Regularly update your customers on new X products as well as best practice utilization for their businesses
• Help your customers create and execute effective campaigns, measure results, and renew partnerships to drive revenue growth
• Use internal tools, dashboards, and key performance metrics to analyze and improve advertising programs and deliver against client's objectives
• Provide feedback to X's product and internal tools teams to help us scale our services and advertising platform
• Resolve campaign issues in a timely and productive manner by identifying and implementing process improvements.

Requirements

• 2+ years of experience managing digital marketing programs for advertisers or their agencies
• Demonstrated ability to create, develop, and enhance customer relationships
• Ability to manage large portfolio of customers and executing successful strategies at scale
• Proven track record translating marketing objectives into results for advertisers. Demonstrated experience effectively optimizing marketing campaigns by analyzing performance and recommending adjustments to key performance drivers.
• Excellent communication and presentation skills, attention to detail, and a bias for proactively resolving issues
• Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision
• Must have strong understanding of digital marketplace and understanding of the competitive landscape in which we operate
• Ability to build sales narratives and present insights that support customer needs
• BA / BS degree or equivalent experience