Customer Success Specialist

Vaisala - Boston, MA

Full-time - Entry Level

Boston, MA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Customer Success Specialist at Vaisala plays a critical role in ensuring customer satisfaction and driving growth by building long-term relationships with clients across various high-tech industries. This position involves collaborating with internal teams to provide solutions that meet customer needs, manage service renewals, and identify upselling opportunities. The role requires a strong focus on customer outcomes and effective communication to enhance the overall customer experience.

Responsibilities

• Onboarding of selected Vaisala customers
• Scheduling frequent meetings with customers to ensure their satisfaction and strengthen the relationship
• Mastering the process and sale of agreement renewals
• Maintaining the calibration plans for our customers
• Identifying and generating opportunities for Vaisala sales teams
• Creating, assigning, and coordinating tasks based on customer needs
• Gathering and sharing feedback from customers to stakeholders within the organization
• Ensuring the accuracy of customer and installed base data
• Inputting customer data and daily activity utilizing CRM tools

Requirements

• Empathy and a genuine desire to help customers
• Excellent verbal and written communication skills
• Strong negotiation, interpersonal, analytical, and problem-solving skills
• Effective time management and organization skills
• Customer focus with the ability to communicate service features and benefits
• Ability to learn market, product, and application knowledge
• Ability to interpret technical documentation
• Integrity aligned with Vaisala values
• Collaborative mindset to work effectively across teams
• Proficiency in CRM software (Salesforce, SAP, SAC preferred) and Microsoft Office Suite
• Fluency in English, with additional language skills being a plus
• Previous experience in similar roles is preferred, but not mandatory

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Company paid life insurance
• Long and short term disability insurance
• 401(K) plan with company match
• Voluntary benefits programs
• Fitness reimbursement
• Employee Assistance Programs
• Tuition reimbursement
• Holiday pay
• Generous paid time off plan