Saferme - Austin, TX
posted about 1 month ago
As a Customer Success Manager at SaferMe, you will play a pivotal role in ensuring our clients maximize the value of our contact tracing solution. This full-time position is based in Austin, Texas, with the flexibility of remote work. Your primary responsibility will be to act as the internal voice of the customer, bridging the gap between our solutions and our clients' needs. You will help businesses effectively utilize our software to reduce the spread of COVID-19, making a significant impact during this historic time when health and safety are paramount in organizational priorities. In this role, you will gather feedback and analyze data from our customer base to understand their experiences and needs better. You will also study other Customer Success Management (CSM) programs and the latest industry trends to ensure that our offerings remain competitive and relevant. Becoming a product expert is essential, as you will provide technical consultation and training to our clients, helping them plan and implement SaferMe software according to their specific business requirements. Your responsibilities will include handling support issues via phone and email, recording all interactions in our CRM system (Hubspot), and playing a key role in the implementation process to ensure a top-notch delivery. You will onboard customers and their staff, providing ongoing user training to enhance their experience with our product. Building and maintaining strong relationships with clients will be crucial, as you will show genuine care and support key account holders by finding ways to increase user engagement and satisfaction.