Danaher - Philadelphia, PA
posted 3 months ago
Phenomenex, a leader in chromatography products, is seeking a Customer Success Specialist to join our team. This role is pivotal in maintaining specific territories by responding to incoming web and phone inquiries, providing essential support for sales and technical assistance. The Customer Success Specialist will engage directly with customers, particularly in accounts that do not have a dedicated field representative, ensuring that their needs are met with professionalism and expertise. The position emphasizes the importance of customer retention, onboarding new clients, and upselling or cross-selling products to existing customers. The ideal candidate will possess a strong scientific background, particularly in life sciences, and will be driven to contribute positively to the company culture while striving to meet or exceed performance targets in their assigned territory. In this role, you will be responsible for troubleshooting and resolving customer issues, ensuring that inquiries are handled efficiently and effectively. You will need to demonstrate strong organizational skills, analytical thinking, and the ability to prioritize tasks to provide the best possible support to our customers. The position also requires a valid driver's license and the ability to travel up to 10% for industry events or scientific meetings. This role offers the flexibility of remote work arrangements, allowing you to work from home while still being an integral part of the Phenomenex team. At Phenomenex, we are committed to fostering a sustainable workforce and providing enriching career opportunities, regardless of the work arrangement. We offer a competitive salary range of $70,000 - $80,000, along with bonus/incentive pay and a comprehensive benefits package that includes paid time off, medical, dental, and vision insurance, and a 401(k) plan for eligible employees.