Customer Success Specialist

$55,000 - $55,000/Yr

HelloGov AI - Miami, FL

Full-time - Entry Level

Miami, FL

About the position

As a Customer Success Specialist at HelloGov AI, you will play a vital role in supporting customers throughout their document processing journey. Your primary responsibility will be to act as a dedicated advocate for customers, providing personalized and proactive assistance to ensure a positive experience with our AI-powered services. This role involves direct engagement with customers via phone calls and Zoom meetings, addressing their needs at every stage of the application process.

Responsibilities

• Act as the main point of contact, guiding customers through government document applications to ensure a smooth, stress-free experience.
• Offer tailored assistance and timely guidance throughout the journey via phone and Zoom, making sure customers feel informed and cared for.
• Address and resolve customer concerns quickly and effectively, focusing on empathetic and supportive communication.
• Collect and analyze customer feedback to provide actionable insights for our technology team, driving continuous improvement.

Requirements

• Expert proficiency in English (both verbal and written).
• Excellent communication and presentation skills.
• Strong empathy, active listening skills, and a genuine desire to assist customers.
• Organized and process-oriented, skilled in connecting and managing information.
• Proactive, self-motivated with a continuous improvement mindset.
• Ability to multitask, prioritize tasks, and manage time effectively.
• Familiarity with CRM systems and office software.
• Positive, team-oriented attitude with high self-motivation.
• Comfortable engaging with customers over Zoom and phone.
• Exceptional attention to detail.
• Bachelor's degree preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Bonus opportunities